Terms and Conditions

The Purple Heart Store is operated by Personalized Just For You, LLC. These terms explain our policies for purchases, custom orders, and use of our website.

Product Information and Orders

Please review the size, color, design, and personalization details before placing your order. Contact us if you need help choosing an item or confirming your customization.

We work to keep descriptions, prices, and availability accurate. If an error affects your order, we will contact you before proceeding. If we cannot fulfill your order, we will notify you and refund payment for the unfulfilled merchandise.

Production and Shipping

Our goal is to make and fulfill orders within 24 hours, excluding weekends and holidays. This is a production and fulfillment goal, not a guaranteed delivery time. Carrier transit time is additional.

Orders requiring clarification, artwork approval, or special production may take longer. If your order cannot ship within the promised timeframe, we will contact you with a revised estimate and the applicable options to accept the delay or cancel for a refund.

Custom and Personalized Products

Please check all names, spelling, dates, titles, and other details you provide. Contact us promptly if you need to change or cancel an order. Whether a change is possible depends on how far production has progressed.

Custom-made and personalized items are final sale for changes of mind or errors in information supplied by the customer. If we make an error, or your item arrives damaged, defective, or different from what you ordered, contact us so we can resolve the problem.

Returns, Exchanges, and Store Credit

For non-custom items, contact us within seven calendar days after delivery to request a return. All returns require our prior approval. This deadline applies to requesting approval, not to the date we receive the returned item.

Approved returns for reasons other than our error are eligible for an exchange or store credit only. Return shipping may be the customer’s responsibility; we will explain any applicable return shipping costs when approving the return.

Our Errors and Order Problems

If the return is because of our error, contact us before sending anything back. We will replace the item and provide instructions for any return that is needed.

If your order arrives damaged, defective, or different from what you ordered, contact us promptly. Please include your order number and, when possible, photos of the item and packaging so we can assist you.

These policies do not limit any rights or remedies required by applicable law. Refunds due for unshipped orders that are canceled under applicable shipping rules are returned to the original payment method rather than issued as store credit.

Designs and Website Content

Our original designs, photographs, and website text are protected by applicable intellectual property laws. You may not reproduce or use them commercially without our written permission. Purchasing an item does not grant permission to reproduce its design for resale.

Third-party trademarks belong to their respective owners. References to them do not imply affiliation, sponsorship, or endorsement.

Privacy

For information about how we handle personal information, please read our Privacy Policy.

Contact Us

Personalized Just For You, LLC — The Purple Heart Store
1006 Edwards Drive
Youngsville, LA 70592
Phone: (337) 856-7789 or (888) 987-4838
Business hours: Monday–Friday, 8 AM–5 PM Central.